Otter.ai

Otter.ai is an AI meeting assistant that records or joins meetings, creates live transcripts, identifies speakers, and turns conversations into searchable notes. Its current product also includes Otter AI Chat for asking questions across meetings, AI meeting workflows, channels for organizing shared knowledge, CRM-oriented sales insights, and an MCP server for connecting meeting knowledge to AI assistants. Meetings can be captured through the web and mobile apps, a desktop app for bot-free recording, or integrations with Zoom, Microsoft Teams, and Google Meet.

✨ Key Features

• Live transcription — Capture spoken conversation as it happens, with speaker identification and multi-language support.
• Automated meeting summaries — Generate outlines, decisions, insights, and action items from conversations.
• Otter AI Chat — Ask questions within a meeting or across the meeting library and use the results to create follow-ups, reports, or content.
• Multiple capture modes — Record on the web, iOS, Android, Mac, or Windows, or have the AI Meeting Agent join supported video meetings.
• Bot-free desktop recording — Record directly from the Mac or Windows desktop without a bot joining the call.
• Meeting organization and collaboration — Group meetings in Channels, edit notes and speaker tags, annotate transcripts, and share private or public links.
• Search and export — Search conversations, review synchronized playback, and export audio, text, captions, PDF, or DOCX files according to plan.
• Follow-up automation — Extract and assign action items and connect meeting outcomes to tools such as Slack, Notion, Asana, Jira, Salesforce, and HubSpot.
• MCP and enterprise controls — Use the Otter MCP server with compatible AI assistants; Enterprise adds SSO, SCIM, domain capture, security controls, API, and webhooks.

💳 Pricing

• Basic — Free; includes 300 monthly transcription minutes, Zoom/Microsoft Teams/Google Meet support, AI Chat, AI meeting workflows, three lifetime audio/video imports, mobile apps, and the Otter MCP server as listed on the current pricing page.
• Pro — US$16.99 per user/month monthly or US$8.33 per user/month equivalent with annual billing; includes 1,200 in-app recording minutes, advanced AI workflows, 10 monthly imports, up to 90 minutes per meeting, unlimited storage, advanced search/export, and Salesforce, HubSpot, and Zapier integrations.
• Business — US$30 per user/month monthly or US$19.99 per user/month equivalent with annual billing; includes unlimited meetings and in-app recordings, custom AI workflows, unlimited imports, up to four hours per meeting, enhanced administration, three concurrent meetings, and prioritized support.
• Regional Pro promotion — Displayed US$8.49 monthly / US$4.17 per user/month equivalent annually requires an India-issued credit card. These are promotional rates, not general annual base prices.
• Business introductory promotion — US$24/user/month applies to the first three months for first-time subscribers; the monthly base is US$30.
• Enterprise — Custom pricing; adds unlimited custom AI workflows, Otter Sales Notetaker, custom CRM/dialer integrations, SSO, SCIM, domain capture, enterprise security controls, optional HIPAA compliance, API, webhooks, and video replay for Zoom and Google Meet.

Prices, promotions, regional offers, limits, and feature availability can change. Users should confirm the active offer and limits in Otter's pricing page before purchase. Transcripts and AI-generated summaries should be reviewed before being shared or used as business records.

⚖️ Alternatives Compared

🎯 Use Cases

• Team meetings: Capture decisions, action items, and follow-ups without relying on manual notes.
• Sales calls: Extract deal details and next steps, then sync relevant insights to a CRM on supported plans.
• Recruiting interviews: Turn interviews into structured, shareable candidate insights while keeping human review in the loop.
• Classes and lectures: Create searchable transcripts and study summaries for later review.
• Research and media interviews: Search transcripts for quotes, themes, and production notes.
• Cross-meeting knowledge work: Ask AI Chat questions across prior meetings and create reports or follow-up content.
• Executive and customer workflows: Use channels and integrations to share meeting knowledge with the right team or project.

Otter handles potentially sensitive voice recordings, transcripts, calendar data, and customer or candidate information. Review consent, retention, access permissions, regional privacy requirements, and integration scopes before connecting production accounts.